Refund & Return

At Yamajewels.com, we strive to provide high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, our 15-Day Refund and Return Policy allows you to return eligible items within 15 days of receiving your order.

1. Return Period

You may return items within 15 calendar days from the date you receive your order. Returns received after this period will not be accepted.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, undamaged, and in its original condition.
  • The item must be returned with all original packaging, tags, and any included accessories.
  • Items that are personalized or custom-made (e.g., engraved jewelry) are not eligible for returns unless they are damaged or defective upon receipt.

3. Non-returnable Items

The following items are not eligible for return:

  • Personalized or customized jewelry (unless damaged or defective).
  • Items marked as final sale or clearance.
  • Items that have been worn or used.
  • Products that were damaged due to misuse or negligence.

4. How to Initiate a Return

If you wish to return an item, please follow these steps:

  1. Contact Us: Email us at connect@yamajewels.com within 15 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Approval: After receiving your return request, we will provide instructions on how to return the item(s). Please note that you may be responsible for the return shipping costs, unless the item was damaged or defective.
  3. Packaging: Ensure that the item is packed securely to prevent any damage during the return shipping process. We recommend using a trackable shipping service to ensure your return is safely delivered.

5. Refund Process

Once we receive and inspect your returned item, we will process your refund within 7-10 business days. The refund will be issued to your original payment method. Please note:

  • Shipping costs are non-refundable.
  • If you received a discount or promotion, the refund will be adjusted to reflect the applicable discount.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately (within 15 days of receiving your order). We will assist you with the return or exchange process and cover the return shipping costs for defective or damaged items.

7. Exchange Policy

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different product, you must first return the item according to our return policy and then place a new order for the desired item.

8. Cancellations

Orders can only be canceled if they have not yet been processed or shipped. Once your order is processed or shipped, it cannot be canceled, but you can still return it following our return policy.

9. Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return, please contact us:

  • Legal Name: Ankur Saxena
  • Trade Name: Abhinandan Innovations
  • Phone number: 9389761762
  • Email: connect@yamajewels.com
  • Physical Address: Abhinandan Innovations, 21 Ballabhji Vihar DayalBagh, 282005 UP, India
  • GSTIN: 09AZCPS2808M2ZW